Producer User Roles
These FlexNet Operations producer user roles are available: Customer Support Representative, Executive, IT Back Office Manager, Order Entry, Product Manager, Sales Operations Manager, and System Administrator.
Customer Support Representative
The Customer Support Representative processes activation requests and provides post-activation support for licenses, such as processing license returns and repairs.
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Customer Support Representative Permissions |
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Operations Feature Bundles View Feature Bundles |
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Operations License Models View License Models |
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Operations Entitlements – Producer Portal View Entitlements Change Entitlement State |
Update Entitlements |
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Account Permissions – Producer Portal View Entitlements Return Repair Rehost |
Generate License View Licenses View Devices |
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Trusted Storage Permissions Short Code Activation Manual Activation |
Manual Return and Repair Short Code Return and Repair |
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Access to Trusted Storage Licensing Functionality in Producer Portal View Activation Specification Records (ASRs) Manual Activations Manual Returns Manual Repairs |
Short Code Activations Short Code Repairs Short Code Returns |
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Usage View Usage |
Edit Usage |
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User Management View As End User |
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Account Management View Accounts |
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Operations Features View Features |
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Operations Products, Suites and Maintenance View Products, Suites and Maintenance |
Download File Images |
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Operations License Management – Producer Portal View Licenses Return Licenses Rehost Licenses Repair Licenses Correct Publisher Error |
Stop Gap Renewal Generate Emergency Licenses Generate Licenses Email Licenses |
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Customer Growth Manage and View Customer Growth |
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Updates Manage and view Updates |
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The Executive role is for upper management personnel who want to view product definitions, associated license models, and existing entitlements.
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Executive Permissions |
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Operations Feature Bundles View Feature Bundles |
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Operations License Models View License Models |
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Operations Entitlements – Producer Portal View Entitlements |
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Account Permissions – End-User Portal View Entitlements View Licenses |
View Devices |
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Access to Trusted Storage Licensing Functionality in Producer Portal View Transaction Keys |
View Activation Specification Records |
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Usage View Usage |
Edit Usage |
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Account Management View Accounts |
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Operations Features View Features |
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Operations Products, Suites and Maintenance View Products, Suites and Maintenance |
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Operations License Management – Producer Portal View Licenses |
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Customer Growth Manage and View Customer Growth |
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Updates Manage and view Updates |
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The IT Back Office Manager is responsible for integrating FlexNet Operations with an ERP or CRM application.
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IT Back Office Manager Permissions |
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System Administration View System Information |
View and Manage Configurations |
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Operations Feature Bundles View Feature Bundles |
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Operations License Models View License Models |
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Operations Entitlements – Producer Portal View Entitlements Edit Unsent Emails |
Queue Email |
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Account Permissions – End-User Portal View Entitlements View Licenses |
View Devices |
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Access to Trusted Storage Licensing Functionality in Producer Portal View Activation Specification Records (ASRs) |
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Usage View Usage |
Edit Usage |
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User Management View Users |
View As End User |
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Account Management View Accounts |
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Operations Features View Features |
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Operations Products, Suites and Maintenance View Products, Suites and Maintenance Delete File Images Download File Images |
Deliver to Account View & Manage Download Packages |
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Operations License Management – Producer Portal View Licenses |
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Customer Growth Manage and View Customer Growth |
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Updates Manage and view Updates |
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Order Entry personnel convert order information into entitlements and fulfillments. They can also provide post-fulfillment support.
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Order Entry Permissions |
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Operations Feature Bundles View Feature Bundles |
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Operations License Models View License Models |
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Operations Entitlements – Producer Portal View Entitlements Change Entitlement State Update Entitlements Create Entitlements |
Upsell Entitlements Upgrade Entitlements Renew Entitlements |
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Account Permissions – End-User Portal View Entitlements Return Repair Rehost |
Generate License View Licenses View Devices |
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Trusted Storage Permissions Short Code Activation Manual Activation |
Manual Return and Repair Short Code Return and Repair |
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Access to Trusted Storage Licensing Functionality in Producer Portal View Activation Specification Records (ASRs) Manual Activations Manual Returns Manual Repairs |
Short Code Activations Short Code Repairs Short Code Returns |
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Usage View Usage |
Edit Usage |
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User Management View As End User |
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Account Management View Accounts |
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Operations Features View Features |
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Operations Products, Suites and Maintenance View Products, Suites and Maintenance |
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Operations License Management – Producer Portal View Licenses Return Licenses Rehost Licenses Repair Licenses Correct Publisher Error |
Stop Gap Renewal Generate Emergency Licenses Generate Licenses Email Licenses |
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Customer Growth Manage and View Customer Growth |
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Updates Manage and view Updates |
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The Product Manager is responsible for defining and packaging products.
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Product Manager Permissions |
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System Administration View and Manage HTML Content |
View and Manage Email Templates Create Custom Attributes |
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Operations Feature Bundles Delete Feature Bundles Create Feature Bundles View Feature Bundles |
Change Feature Bundle State Update Feature Bundles |
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Operations License Models Update License Models Delete License Models Change License Model State |
Create License Models View License Models |
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Operations Entitlements – Producer Portal View Entitlements |
Edit Unsent Emails |
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Account Permissions View Entitlements View Licenses View Devices |
Create Email Notifications Queue Email Create Ad-hoc Emails |
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Access to Trusted Storage Licensing Functionality in Producer Portal View Transaction Keys Create Transaction Keys Delete Transaction Keys View Activation Specification Records (ASRs) |
Create Local Trial ASRs Delete Local Trial ASRs Create Short Code ASRs Delete Short Code ASRs |
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Usage View Usage |
Edit Usage |
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Account Management View Accounts |
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Operations Features Delete Features Create Features View Features |
Change Feature State Update Features Set Feature Override |
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Operations Products, Suites and Maintenance View Products, Suites and Maintenance Update Products, Suites and Maintenance Change Products, Suites and Maintenance State Delete Products, Suites and Maintenance Create Products, Suites and Maintenance |
Delete File Images Download File Images Deliver to Account View & Manage Download Packages |
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Operations Part Numbers – Producer Portal Create Part Numbers |
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Operations License Management – Producer Portal View Licenses |
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Reporting Create and Edit Reports |
View Reports |
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Customer Growth Manage and View Customer Growth |
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Updates Manage and view Updates |
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The Sales Operations Manager is a supervisory role above Order Entry personnel and Customer Support Representatives. The Sales Operations Manager has complete entitlement and fulfillment permissions.
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Sales Operations Manager Permissions |
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System Administration View and Manage Email Templates |
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Operations Feature Bundles View Feature Bundles |
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Operations License Models View License Models |
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Operations Entitlements – Producer Portal View Entitlements Change Entitlement State Update Entitlements Delete Entitlements Create Entitlements |
Edit Unsent Emails Create Email Notifications Queue Email Create Ad-hoc Emails |
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Account Permissions – End-User Portal View Entitlements Return Repair Rehost |
Generate License View Licenses View Devices |
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Trusted Storage Permissions Short Code Activation Manual Activation |
Manual Return and Repair Short Code Return and Repair |
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Access to Trusted Storage Licensing Functionality in Producer Portal View Activation Specification Records (ASRs) Manual Activations Manual Returns Manual Repairs |
Short Code Activations Short Code Repairs Short Code Returns |
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Usage View Usage |
Edit Usage |
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User Management View As End User |
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Account Management View Accounts |
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Operations Features View Features |
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Operations Products, Suites and Maintenance View Products, Suites and Maintenance |
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Operations License Management – Producer Portal View Licenses Return Licenses Rehost Licenses Repair Licenses Correct Publisher Error |
Stop Gap Renewal Generate Emergency Licenses Generate Licenses Email Licenses |
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Operations Policies Override Policies |
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Customer Growth Manage and View Customer Growth |
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Updates Manage and view Updates |
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System Administrator Permissions are:
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System Administrator Permissions |
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Alert Management View and Subscribe Alerts |
View and Manage Alert Configurations |
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System Administration View System Information View and Manage Configurations Merge Entitlements from Self-Registered Account to Customer Account |
View and Manage HTML Content View and Manage Email Templates Create Custom Attribute |
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Operations Feature Bundles Delete Feature Bundles Create Feature Bundles View Feature Bundles |
Change Feature Bundle State Update Feature Bundles |
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Operations License Models Update License Models Delete License Models Change License Model State |
Create License Models View License Models |
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Operations Entitlements – Producer Portal View Entitlements Change Entitlement State Update Entitlements Delete Entitlements Create Entitlements Upsell Entitlements Upgrade Entitlements |
Renew Entitlements Edit Sent Emails Edit Unsent Emails Create Email Notifications Queue Email Create Ad-hoc Emails |
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Account Permissions – End-User Portal View Entitlements Return Repair Rehost View Expiring Entitlements |
Generate License View Licenses Transfer Line Items View Devices |
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Trusted Storage Permissions Short Code Activation Manual Activation |
Manual Return and Repair Short Code Return and Repair |
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Access to Trusted Storage Licensing Functionality in Producer Portal View Transaction Keys Create Transaction Keys Delete Transaction Keys View Activation Specification Records (ASRs) Create Local Trial ASRs Delete Local Trial ASRs Create Short Code ASRs |
Delete Short Code ASRs Manual Activations Manual Returns Manual Repairs Short Code Activations Short Code Repairs Short Code Returns |
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License Technologies License Technologies |
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Child Account Permissions View Child Line Items Return Child Fulfillments Rehost Child Fulfillments Upgrade Child Fulfillments Renew Child Fulfillments Transfer Child Fulfillments View Child Licenses |
Generate License for Child Line Items Repair Child Fulfillments View Child Devices View Child Accounts Manage Child Accounts View Child Users Manage Child Users |
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Usage View Usage |
Edit Usage |
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User Management View Users View and Manage Users View Roles View and Manage Roles |
View Logged-In Users View Domains View and Manage Domains View As End User |
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Account Management View Accounts |
View and Manage Accounts |
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Operations Features Delete Features Create Features View Features |
Change Feature State Update Features Set Feature Override |
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Operations Products, Suites and Maintenance View Products, Suites and Maintenance Update Products, Suites and Maintenance Change Products, Suites and Maintenance State Delete Products, Suites and Maintenance Create Products, Suites and Maintenance |
Delete File Images Download File Images Deliver to Account View & Manage Download Packages Assign Product Lines |
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Operations Part Numbers – Producer Portal Create Part Numbers |
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Operations License Management – Producer Portal View Licenses Return Licenses Rehost Licenses Repair Licenses Correct Publisher Error |
Stop Gap Renewal Generate Emergency Licenses Generate Licenses Email Licenses |
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Operations Policies Override Policies |
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Operations Web Services Execute Web Services |
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Operations Export Import Export and Import |
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Reporting Create and Edit Reports |
View Reports |
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FlexNet Embedded Manage Devices |
Manage Publisher Identities |
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Customer Growth Manage and View Customer Growth |
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Updates Manage and view Updates |
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See Also